Terms and Conditions

The Basics

  • We operate in an honest and fair way- should you have a problem, email us on info@wanderingbrits.com and we will do our best to resolve it
  • If you use our platforms you agree to act responsibly and allow us to use the information that we need to operate
  • If you order WanderSnacks you understand that WanderingBrits does not manufacture the food items so cannot be held responsible for the ingredients or production processes of the food items, but we will do our best to provide all the information you need. 
  • We may replace or refund your WanderSnacks (less delivery costs of £13)  in exceptional circumstances but we will not do this repeatedly. It is the customer’s responsibility to enter their address and details are input correctly. 
  • WanderSnacks are not suitable to those with special dietary requirements e.g. nut allergies due to the ‘surprise’ selection of items
  • We reserve the right to change these Terms and Conditions but we promise to tell you if we do

 

Who we are

We are a small business based in the UK offering online resources and snack subscription boxes sold online. We do our best to operate in good faith with a high level of transparency and to be compliant with laws and regulations. 

Rules of Engagement

Be Kind

When visiting www.wanderingbrits.com and engaging with our posts both on our site and other platforms you agree to use comment features responsibly, to be courteous, tolerant and respectful of other members of the WanderingBrits community including authors, publishers and those who leave comments. This extends to our social media platforms including Facebook and Instagram. Any misuse of our platforms will result in a refusal of service. This may include having accounts deleted, being blocked, banned or reported across all platforms and refused any further service from WanderingBrits.  

Follow the Rules

Those who engage with WanderingBrits are expected to abide by UK laws and regulations. This extends to the use and misuse of data, cyber security, the use of hate speech and acting in good faith. Any breach of UK law may result in prosecution or actions being reported to the UK authorities. 

Data Protection

For further information on how your data is used, please refer to our Privacy Policy. 

WanderSnacks

By subscribing to WanderSnacks you agree to the terms and conditions below.

Ordering

We are able to process, hold and use your data and exchange data with third parties where needed to process and fulfill your orders.

You are aware when signing up to the subscription service that a reoccurring payment will be taken on the first day of every month until you decide to cancel your subscription. 

You agree to your payment details being processed by our third party payment system providers subject to their terms and conditions. 

You understand and agree that you are ordering from a UK company that is based in the UK and is subject to UK laws and taxes and operates in GBP. Should a dispute arise, it should be settled under UK jurisdiction where applicable.  

Order Processing

WanderSnacks boxes are a collection of snacks, confectionery and dry foods that are on offer for sale in the UK. WanderingBrits has the right to decide which items are included in the WanderSnacks box. We do not guarantee that any item is or is not included in a particular box. WanderSnacks operates in line with other subscription box industry standards such as selecting a variety of unknown items for each box that are in line with the general theme and quality expectations related to the box. 

None of the products included in WanderSnacks are manufactures or packaged by WanderingBrits prior to being placed into the WanderSnacks boxes. WanderingBrits accepts responsibility to store and pack products in a safe and hygienic way and has a responsibility to ensure the use by dates are adhered to and adequate time is provided to the customer to consume the snacks well within the use by date (usually at least 1 month).  WanderingBrits does not accept responsibility for the ingredients used in the manufacturing process of the food items or the labeling of the food items by the manufacturer. Any problems caused in the manufacturing process of the items such as contamination, mislabeling, or problems with item packaging should be resolved with the manufacturer of the product. WanderingBrits accepts its responsibility to alert customers in the event of a product recall by its suppliers. WanderingBrits accepts responsibility for any contamination or damaged caused during the WanderSnacks packing and boxing process, prior to the collection by a third party courier. 

By placing an order through our website, you warrant that: You are legally capable of entering into binding agreements; and You are at least 18 years of age;You reside in one of the ‘Serviced Countries’; and you are accessing our site from one of those ‘Serviced Countries’. 

Shipping

Third party couriers such as Parcel Force, Parcel2Go, Hermes and FedEx are used to ship WanderSnacks internationally. The customer is responsible for keeping their details correct on their account and updating their address prior to dispatch where needed. If the customer has entered incorrect address details then they are responsible for the full costs of the WanderSnacks box if sent to the wrong address. If you have any problems updating your details, please email us at info@wanderingbrits.com. If you have entered your details correctly and you WanderSnacks have not arrived by the end of the month, please contact us and we will try our best to rectify the situation. The first time your WanderSnacks box gets lost in the post or does not arrive, we will issue a replacement box the following month. If your WanderSnacks box repeatedly fails to arrive, we will cancel your subscription and in exceptional circumstances we may refund you at our discretion. Should we suspect false claims of nondelivery,  we reserve the right to cancel your subscription and refuse a refund. 

If your WanderSnacks box or content is severely damaged in the post, you must notify us immediately at info@wanderingbrits.com. You should take pictures or evidence the damage. We will work with you to rectify the problem on a case by case basis. 

Pricing

The prices displayed when ordering your subscription are clearly stated. Prices usually cover the WanderSnacks box and content, packaging costs, postage costs (dependent on country),  Stripe/Paypal fees, tax or VAT if applicable, packing and administration fees. 

Prices may change from time to time due to inflation including increases in the price of courier services and food items. If a price change is required, you will be notified by email prior to payment being taken. You reserve the right to cancel your subscription at any time and you will not incur future charges but you will receive any boxes already paid for. 

Payment Process & Refunds

Payments are processed by either Paypal or Stripe as featured on our order page. Payment details are stored by either Paypal or Stripe for repeat payments for the subscription service. WanderingBrits is notified when a payment has been made and dispatches the WanderSnacks box within 25 days of payment being received. WanderingBrits does not store your payment details as these are held by the payment system suppliers. 

In the event that you wish to cancel your subscription, no future payments will be taken. If you have already paid for the latest WanderSnacks box, this will still be dispatched.

Once the WanderSnacks box has been dispatched no refund can be given unless the customer can provide evidence of a fault with the box. 

WanderingBrits has the discretion to offer one off refunds or replacements in exceptional circumstances but this is not guaranteed. At no point ever will WanderingBrits be obliged to provide more than one refund or replacement box to a household or an individual customer . In the event of repeated refund or replacement requests due to damaged boxes, missing boxes, or faulty boxes, WanderingBrits has the right to deny future service to the individual customer and  all orders to their household/delivery address. 

Due to the nature of our product we cannot accept returns unless specifically requested by WanderingBrits for inspection purposes. 

WanderingBrits reserves the right to withdraw any promotional code, at any point without explanation or prior notice. 

WanderSnacks and Dietary Requirements 

Due to the nature of our subscription boxes they are not well suited to those with special dietary requirements. WanderingBrits does not manufacture the items in the WanderSnacks box and as a result WanderingBrits is unable to guarantee the ingredients used in the production process and labeling. Those with extreme food allergies, such as nut allergies are strongly advised against subscribing to WanderSnacks as the majority of the products included in our WanderSnacks boxes may contain nuts or traces of nuts. Many of the products in our boxes are suitable for vegetarians but not all products are vegetarian friendly. Many of the products contain powdered milk or gelatin which is not suitable for vegans. Most but not all of the products are suitable to those following a halal diet. Many of the products do contain gluten. The ingredients for each item can be found on the manufacturer’s packaging or website. If you require assistance in obtaining product information, please email info@wanderingbrits.com 

Situations Beyond Our Control

We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our subscription services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control. 

We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. WanderingBrits is not to be held responsible for the formulation of the products or any adverse effects sustained. The WanderingBrits is acting solely as a distributor and any such claim for damages or further substantiation is to made directly to the manufacturer of the products.   

Right to Close the Business and/or Community

We reserve the right to discontinue any of our services at any time. We hope that our business will continue and grow for many years but should the worst happen, we may have to close at short notice. We will make every effort to ensure any outstanding customer orders are fulfilled and relevant stakeholders are informed should we have to liquidate the business. 

Acceptance of Terms and Conditions

Your access to and use of www.wanderingbrits.com and all of its associated social media, products and services is subject exclusively to these Terms and Conditions. You will not use any of these elements for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the website or subscribing to WanderSnacks you are accepting these terms and conditions. 

These Terms and Conditions shall be governed by and construed in accordance with the laws governing the United Kingdom and you hereby submit to the exclusive jurisdiction of appropriate United Kingdom court.